Aintree

The Emergency Department (ED) at Aintree University Hospital sees more than 80,000 patients a year, treating major and minor injuries, life threatening illnesses and urgent medical emergencies. 

The department is a major trauma centre for the region, treating patients who have suffered life-threatening injuries.

As part of the Cheshire and Merseyside Major Trauma Network, the hospital has a helipad located at the front of the department. The site provides high quality, specialist trauma care and rehabilitation for patients across the North West region.

On arrival, you will be booked in by a receptionist. You will then be assessed by a senior nurse, who will prioritise your care and decide which area of the department best suits your treatment needs. Patients aren't always seen in order of their arrival at the Emergency Department. Other people may take priority to you, and therefore you may have to wait to be seen.

ED may not be the most suitable place to receive treatment. A list of alternatives are below: 

NHS 111 - for non-emergencies

You can call 111 when you need medical help fast but it’s not an emergency or life threatening.
NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones. You can find out more about NHS 111 here.

Pharmacy

Your local Pharmacist is trained to offer advice about how to treat everyday medical problems and will advise if your symptoms mean that you should seek further medical help. Your can find a local pharmacist and other healthcare providers at NHS Find a Pharmacy

GP Services

Your family doctor provides general medical care, prescriptions and referral to a specialist or hospital clinic. A list of GPs can be found at NHS Find a GP

To access the GP Out of Hours service contact your local GP and listen to their answerphone message which will give instructions how to access this service.

Local walk-in centres

Your local walk-in centres provide a team of highly skilled staff who can provide advice and treatment for minor injuries and illnesses. They can provide care for broken bones, stomach pain, wound dressing, vomiting and diarrhoea, skin infections and rashes, and coughs and colds. 

A list of local walk in centres can be found here. 

Self-care

With the right advice and information plus a well-stocked medicine cabinet lots of minor ailments can be treated or prevented effectively.

Dental emergencies

Access to urgent dental care at Liverpool University Dental Hospital is by appointment only. 

Please call NHS England’s regional emergency dental triage service on 0161 476 9651 should you require an emergency dental appointment.

You will then be directed to the nearest available Emergency Dental Provider - this may include the Liverpool University Dental Hospital or a local dental practice.

By exception, patients who attend with a visible facial swelling, severe bleeding or dental trauma should report to the reception team and your case will be discussed with a member of the clinical team.

Patients without a regular dentist can register with an NHS dentist via NHS Find a dentist, or alternatively can contact the above specified number should an emergency appointment be required.

Sexual health

If you have a sexual health emergency, you have options.

Axess Sexual Health, the free NHS sexual health service in Merseyside and Cheshire East, has many clinic locations which allow you to walk-in under emergency criteria. 

If you require emergency contraception, you can access this by visiting a walk-in Axess clinic. Some local pharmacies also offer emergency contraception. We recommend that you call your pharmacy before visiting to see if they can provide this. 

For more information on clinic locations, opening times, and emergency criteria, visit Axess Clinic.  

Optical emergencies 

Visit the Emergency Eye Clinic for eye accidents, emergencies, and sight threatening conditions. 

Located on the lower ground floor of The Royal Liverpool University Hospital, the Emergency Eye Clinic is open, Monday to Sunday, 8am-8pm. You can contact the clinic on 0151 706 3949.

You can attend without an appointment and will be triaged by the senior nursing team. Following this consultation, you will be referred to a specialist service or discharged, if appropriate.

Please note - more serious cases will be prioritised, and at busy times you may have to wait to see a nurse or doctor.

For ophthalmic emergencies, 8pm-8am, please go to ED Department at The Royal Hospital.

Mental health

Mersey Care NHS Foundation Trust offer 24-hour advice, support and assessment from trained professionals. For anyone 16 and over living in Liverpool and Sefton, please call 0800 145 6570. For all ages living Halton, Knowsley, St Helens and Warrington, please call 0800 051 1508. If you live outside these areas, please find your local mental health crisis line here.

More information

Patients can self-refer or be referred in by your GP, district nurses, walk-in centres and other healthcare providers in the community.

If referred by NHS 111, you may be provided with an appointment time.