What is Tendable?

Tendable is the application used to complete our ward/area audits and assessments. The app allows us to remove pen-and-paper data collection, receive and share results instantly, and track the progress of actions raised from the audits themselves.

Using the app, staff can supplement their answers with comments and photographs, providing absolute clarity on issues or great practice. Assessors can also notify key staff immediately when specific issues arise or when a ward scores poorly.

How to access Tendable

  1. Open Tendable on a device with the app installed (the app can be downloaded from the Apple Store on iOS or the Google Play Store on Android). You can also register on our new Web Portal at: https://web.tendable.com/register
  2. Tap ‘Register Now’ on the login screen
  3. Input your details on the registration page. Your organisation code is UK444LUH. You will need to register using your organisation email address, as well as setting a password that must be at least eight characters long, contain at least one upper case character and at least one number.
  4. Once you have input your information, tap ‘Register’.

You won’t be able to log in straight away. Your account will first need to be approved locally. This may take up to 48 hours to complete.

What audit and assessments are available and at what frequency?

LQA – (Liverpool University Hospitals Quality Assessment and Accreditation)

 Quality Nurse / Matron / Subject Matter Experts / Ward / Area Staff

Annually (then responsive)

Ward/Area staff can complete at any point
Fire Warden Checklist Ward / Area designated Fire Warden Monthly
Mattress Audit Tissue Viability team / Ward / area staff Monthly
Medicines Safety Audit Ward / Area Matron Monthly
Controlled Drugs Audit Ward / Area Matron Monthly
Practice & Environment Ward staff & IPC team Quarterly
Hand Hygiene Ward staff & IPC team Quarterly
HII 1a Ward Staff & IPC team Quarterly
HII 1b Ward Staff & IPC team Quarterly
HII 2a Ward Staff & IPC team Quarterly
HII 2b Ward staff& IPC team Quarterly
HII 5 Ward Staff & IPC team Quarterly
HII 6a Ward Staff & IPC team Quarterly
HII 6b Ward staff & IPC team Quarterly

Peer and Expert review explained

How does it work?

When you are starting an assessment, you will be presented with the option of a Review Type. If Peer or Expert is chosen, you will be required to confirm your selection. Please be sure to understand the uses of each of these options, as this selection is irreversible once an inspection has begun.

Once your assessment has been completed, it will be tagged with the selected review type.

Ultimately, this feature is designed to offer assurance by separating the results of more objective/external assessments.

What do each of the options mean?

Self is the default option. This will be the review type for most inspections. If you're completing an inspection for your own ward or area, this is likely to be the selection.

Peer is used when you're completing an inspection for another ward or area. Unless you've been asked to complete a peer review, it's unlikely you'll be required to use this option.

Expert is used when subject matter experts or specialist teams complete assessments. As an example, the Quality team nurses and matrons will use this option when completing planned annual LQA assessments. Once again, if you aren't specifically completing this inspection as an expert, you won't be required to use this option.

 

If you have any further questions about Tendable, please contact: QualityMatrons@liverpoolft.nhs.uk.