What does the Freedom to Speak Up Guardian do?
Every NHS organisation has a FTSU Guardian, they are an appointed individual who works independently and has a key role in helping to enable a positive speaking up culture in their organisation. They can provide confidential advice and support to staff in relation to concerns they have about patient safety and/or the way their concern has been handled.
What does their role of the FTSU Guardian involve?
They:
- Protect patient safety and the quality of care
- Improve the raising concerns experience of staff
- Promote learning and improvement
By ensuring that:
- Workers are supported in speaking up
- Barriers to speaking up are addressed
- A positive culture of speaking up is fostered
- Issues are raised as opportunities for learning and improvement
Guardians don't get involved in investigations or complaints, nor do they act on behalf of staff (or the organisation), but they do help to facilitate the ‘speaking up’ process where needed, ensuring organisational policies are followed correctly.
Who is our FTSU Guardian?
Our Trust’s FTSU Guardian is Lorraine Heaton. You can contact her by:
- emailing lorraine.
heaton @liverpoolft.nhs.uk - or by calling 07794 071021.
Lorraine is routinely available between 8am-4pm Monday-Friday. Outside of these hours please leave a message and she will get back to you as soon as possible. Lorraine can make arrangements to meet outside of these hours as needed. She also has a group of FTSU Champions supporting her in her role who work across all sites and who are available to listen to staff and help them to resolve issues.
Where can I find out more information?
You can find out more about Freedom to Speak Up on the National Guardians Office website.