Joey was one of the first responders to a serious incident which will have been extremely traumatic for him. Despite witnessing the incident, Joey managed to hold it together and continued to supervise the scene from a security perspective, working with the police to secure the site and manage the flow of traffic. Joey has also received numerous Thank you Thursday messages from colleagues for going above and beyond to help them in the staff car park.
The judges expressed admiration for Joey’s enormous support to all who were involved, amidst the trauma and tragedy that he had witnessed. This is a really moving nomination and very well deserved under very difficult circumstances.
Keileigh is a reablement assistant, a new role which combines healthcare assistant and therapy assistant. Keileigh was nominated for supporting a lady who was anxious and upset about not having any of her own clothes needed to be discharged to intermediate care. Keileigh sourced clothes for the patient, prompting the thought that not all patients have their own clothes to align with the reablement model of promotion of independence including getting up and getting dressed. Keileigh asked a local social media group for clothing donations and took them home to wash and iron before giving to those in need. This has made a huge difference to patients and their journey, promoting independence.
Judges thanked Keileigh for thinking outside of the box and showing initiative to cater for patients’ needs in ways we previously haven't been able to. Keileigh does not realise that she is also very kind, considerate and patient focused. They described her selfless and thoughtful gesture as compassion at its best.
Michael Fitzgerald was recently presented by our Royal site Director of People, Emma Newton, with our Employee of the Month award for his “compassionate and person-centred care” as Pharmacy Technician from the Community Anti-Coagulation team.
Nominated for transforming the experience of one patient in particular, Michael is said to have developed a great rapport and has been recognised for his commitment to this patient’s wellbeing and putting them at ease.
Michael’s actions have ensured that regular INR tests have not become too traumatic for this patient, and for his dedication to patient care, his team could not be prouder.
Ayhan, who supports our visitors and patients by transporting them from the local car park to the hospital, was nominated by a patient, who said: “Ayhan has a warm friendly, calming, manner and helped me when I was feeling anxious. He was the first person I met at the hospital and so was responsible for my first impression, which was great. I also observed him helping others too and is a is a real asset to your organisation
“When I arrived, I was feeling a bit anxious about my appointment because I was driving somewhere new and didn't know where the Royal hospital was in relation to the Q-car park. Ayhan saw me exiting the car park with a confused look on my face and approached me to ask if I was going to the hospital
“When I said yes, he ushered me towards the minibus and told me his job was to take me there. I felt calmer and relieved that I wasn't going to be late for my appointment. On exiting the minibus, I mentioned that hoped that I could find my way back. When I came out of the hospital, Ayhan just so happened to be waiting and returned me back to the carpark!”
Congratulations to Liz, a stoma support worker on Ward 5D at the Royal, who has been awarded our latest Employee of the Month!
Liz was nominated by a colleague in recognition of the support and incredible care that she gives to her patients on a daily basis
The nomination spoke of how Liz, who provides ongoing stoma education, advice and psychological support for patients who have had complex abdominal surgery, gave incredible support to one vulnerable patient:
“Liz does things daily that surprise me, but one thing that stood out to me was the support she gave to a particular patient. There was a patient who had no fixed abode and lived on the streets of Liverpool. Liz supported this patient right through their stay and went above and beyond for that patient after discharge making sure they were supported in every way.”
The judges praised Liz for the clear impact she has on her patients, in both making a noticeable difference to their care and the support she provides to vulnerable individuals. Well done, Liz!
Cathy and Jill work in the catering team and were nominated for their caring nature which was recognised by a member of the public.
The nomination explained how the pair made a selfless and truly inspirational gesture for a young patient waiting in our Aintree A&E:
“I’ve just retired after 25 years as a nurse and have just witnessed two staff working in A&E make the biggest gesture I've seen in the NHS. There was a young girl sitting next to me, who had obviously had nothing to eat or drink for hours. The two ladies who sell food and beverages paid for her to have a hot sandwich and a cup of tea and both gave her £5 each to get something to eat and drink later.”
The judges praised Cathy and Jill for their incredible nomination which highlights the compassionate care shown towards the patient waiting in A&E. Well done Cathy and Jill, your tender-heartedness towards this patient really demonstrates that LUHFT have great people who are caring.
James, an expert Ophthalmic Imaging Technician and Medical Photographer in the Eye Unit, was awarded for exemplifying the trust values of always seeking to deliver the best standard of patient-centred care.
His nomination explained how during a routine outpatient appointment on a patient he had previously met, James recognised that they were not their usual self and appeared confused. He was able to sensitively pick up subtle changes in the patient's demeanour and alerted the medical staff, prompting further investigations and an unplanned admission for urgent diagnostic tests and emergency treatment of very high blood pressure.
The judges praised James for seeing his patients as individuals and potentially saving this patient from having a stroke. “This is a real testament of staff treating the patient and not the condition, well done you make me feel proud to call you a colleague.”
Abby, a Pharmacist in the Acute Medical Unit on our Aintree site, was awarded for modelling the Trust values and demonstrating a high level of compassionate care to both her patients and colleagues.
In her nomination, Abby was described as an amazing and knowledgeable practitioner, whose commitment to maintaining professional standards ensures patients and staff safety is always her main priority. She treats patients and colleagues with respect and actively promotes a culture of inclusion in her mannerisms and the way she works on the department. Her team have said: “she is someone who people want to follow and work with and those are the most valuable people to have on your team. We are extremely lucky to have her on AMU.”
The judges praised Abby with comments such as:
“What an amazing nomination – Abby clearly models the Trust values, demonstrating a high level of compassionate care to both her colleagues and patients and their families.
“Abby, a pleasure to read how you are looking in collaboration with your team to continuously strive to make things better whilst enhancing a positive culture.”
Katherine, an Optometrist on our Aintree site, was awarded for her committed and compassionate approach to patient care, positively impacting the patient and family journey.
Katherine has been recognised for her warm and patient approach with an elderly, blind patient. Nominated by the patient’s daughter and carer, the nomination read:
“We come away from appointments feeling listened to and the difficulties acknowledged. Katherine has always been helpful, no matter how busy the clinic is, nothing feels like too much trouble and her ability to explain things very simply to my dad and I has been invaluable. She's an absolute asset to the ophthalmology team.”
Katherine’s compassion and professionalism shines through her nomination as she is said to have taken the time to listen to the patient’s challenges and help him understand what adaptations he can make to allow him to utilise the sight he has remaining, which has improved his confidence massively.
The judges praised Katherine with comments such as:
“Congratulations on this heartfelt nomination Katherine. It is very evident that your committed approach goes a long way in enhancing patient and family’s hospital journey and experience.”
“The impact on this individual patient shines though. It’s really good to hear about the clinical compassion amongst our staff.”
Jo, a Physiotherapist in the Breast Clinic on our Aintree site, was nominated by a patient who wanted to share her experience of being cared for by Jo. The nomination explained the incredible difference Jo made to her patient journey:
“Jo’s professionalism, wisdom, kindness and vast experience in breast cancer care, compassion, humour, humanity, and skills as a physiotherapist has been exceptional.
“I could not be more grateful for her care and for giving me hope and goals for being where I am today. I have met several lovely people throughout my treatment, but more than anyone else on the journey, Jo has been the one I’ll remember as the one who got me through, both physically and emotionally.”
Jo’s compassion and dedication to her patients shines through her nomination which described her as ‘our physiotherapist, just for us’, and explained:
“There is something incredibly special about Jo and the hospital are very lucky to have her in this service, an expert in this field”.
The judges praised Jo with comments such as:
“Wow - what an amazing nomination - thank you Jo for all that you do and for the outstanding individualised care you provide to each of our patients.”
“Exemplar for the organisation, well done Jo for embodying our values, going above and beyond to support this patient through an emotional experience”.
Daniel, a clinical nurse specialist in the Colorectal surgery department at the Royal, was nominated by a patient who has described Daniel’s support and care as exceptional over the past few months:“Dan has been a constant and re-assuring person for me to turn to, in what has been a very stressful and upsetting time for me. I really don't know how I would have coped without his support.
“Dan has provided advice on how I can best manage my condition whilst a firm diagnosis and plan is put in place. He has arranged for the necessary scans and tests to be set up and enlisted support from other specialists as needed. He provides feedback in a manner that is easy for me to understand and is a sounding board for me to share my concerns with.
“He goes above and beyond what is expected of him, having contacted me during times, that I am sure are outside of his normal working hours. Dan has provided me with the confidence that I am not alone - and that there is a support team there in the NHS to help me with my condition.
“As an unwell patient, it can often be a very scary time, but Dan has provided the re-assurance that there are options and plans that can be explored and put in place to help. He shines some light towards the end of the tunnel and for that I am very grateful. Dan is an absolute asset to his team and the hospital.”
The judges praised Dan with comments such as:
”This is lovely patient feedback - Dan has reflected our values in providing reassurance and it shows his approach has led to the development of a trusted long-standing relationship with this patient, and it has clearly had a positive effect on patient experience.”
